When a cosmos3ai refund request should be submitted
A user who believes a cosmos3ai charge was made in error should contact cosmos3ai as soon as possible and ideally within seven days of the original transaction. Early reporting gives cosmos3ai a better chance to review payment references, plan changes, duplicate charges, accidental renewals, or usage mismatches before records become more fragmented. A delay does not automatically invalidate a request, but fast notice helps cosmos3ai assess what happened with better confidence and lower support friction.
A cosmos3ai user requesting a refund should provide the account email, the approximate charge date, the payment reference if available, and a short explanation of why the request is being made. This information allows cosmos3ai to connect the request to the correct billing record and determine whether the issue involves duplicate processing, mistaken upgrade timing, non-use, technical disruption, or another billing scenario.
